1. Introduction This Refund and Cancellation Policy outlines the terms under which customers can cancel their subscriptions and request refunds for services provided by Juanbeltran.ch.
2. Subscription Cancellation a. Cancellation by User: Subscribers may cancel their subscription at any time. The process for cancellation is as follows:
- Log in to your account.
- Navigate to ‘Account Settings’.
- Select ‘Cancel Subscription’.
- Follow the instructions to confirm cancellation. b. Effect of Cancellation: Upon cancellation, subscribers will retain access to premium features until the end of the current billing cycle.
3. Refund Policy a. General Policy: We offer a refund to subscribers under certain conditions outlined below. b. Eligibility for Refund:
- Refunds are only available within 7 days of the initial subscription or renewal.
- Refunds are not available for partial use or dissatisfaction with our service. c. Requesting a Refund: To request a refund, please follow these steps:
- Contact our support team at Su*****@Ju*********.ch .
- Provide your account details and the reason for the refund request.
- Refund requests will be processed within 14 business days.
4. No Refunds for One-Time Purchases One-time purchases of digital content, tools, or services are non-refundable once accessed or downloaded.
5. Changes to Subscription Fees a. Notice of Change: We reserve the right to change subscription fees. Any changes will be communicated with at least 30 days’ notice. b. Effect of Fee Changes on Current Subscribers: Existing subscribers will not be subject to fee changes until their next subscription renewal.
6. Modifications to Policy We reserve the right to modify this Refund and Cancellation Policy. Any changes will be effective immediately upon posting on our website.
7. Contact Information For any questions regarding this policy, please contact us at Su*****@Ju*********.ch .