Autonomous ordering agent for construction
By Juan Beltrán , Industrial B2B AI Transformation Executive.
Led the strategy and delivery of an AI-assisted WhatsApp ordering experience for construction customers, connecting conversational interaction with CRM and ERP workflows.
About the author Juan Beltrán is an industrial B2B AI transformation executive focused on moving complex enterprises from AI pilots to measurable operating impact across commercial growth, CRM, data and agentic systems. He has 17+ years of enterprise transformation experience and is based in Zug, Switzerland.
Disclaimer This is a personal website. The views and opinions expressed here are my own and do not represent ABB or any current or former employer. All content is based on public information, personal experience and general professional knowledge. No confidential, proprietary, client-specific or employer-specific information is shared.
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